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T & C

T & C

DO NOT ASK OUR COURIER TO  "LEAVE IN A SAFE PLACE " BY ANY FORM AS YOU THEN WAIVE YOUR RIGHTS TO CLAIM FROM OURSELVES OR OUR COURIER IF YOUR ORDER IS STOLEN. 

PAYMENT: We ship within the UK and only take UK payment cards with UK billing addresses.

CONTACT DETAILS: Please visit the "Contact us" section at the top of most pages. 

 EMAIL ADDESSES: info@crosscamping.com

 VAT NUMBER: Vat No 875 7134 92 

REG OFFICE: Normans Corner, 41 Church Lane, Fulbourn, Cambridgshire, CB1 5EP

Please do not contact or ship any goods to the registered office. 

COMPANY REG No: 05728435.

CANCELLATIONS / CHANGE OF MIND: 

If you have placed an order but then wish to change it, please contact us as soon as possible (Email: info@crosscamping.com Tel: 01763 262555). We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been shipped/processed. In such cases, you may have to wait until you receive the order and then follow the normal return/cancellation procedures below.

Cancelling an Order & Distance Selling Regulations: 

You have the right to cancel your order within 14 days without giving any reason, goods must be in an unused state (as new). The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the courier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us via email (info@crosscamping.com) or post (Cross Camping and Leisure Ltd, Phillimore Garden Centre, Cambridge Road, Melbourn, Nr Royston, Hertfordshire, sg8 6ey) of your decision to cancel by a clear statement (see example below)

Example of clear cancellation statement:

  • I hereby give notice that I cancel my contract of sales of the following goods:
    [List items here]
    Date Ordered:
    Date Received:
    Name of consumer:
    Address of consumer:
    Order or transaction number if available:

    If you cancel and return your order in full, we will refund the full payment received in relation to the product(s) price(s) for your order. We may make a deduction from the refund for loss of value of any goods supplied, if the loss is the result of damage or unnecessary handling by you. We will make the refund without undue delay, and not later than 14 days after the day we receive from you all goods supplied in this order, or 14 days after the day you provide evidence that you have returned the goods. We will make the refund using the same means of payment as you used for the initial transaction.

    You (the customer) will have to bear the direct cost of returning the goods. If the goods cannot be normally returned by post, due to weight or size, we can arrange for the goods to be collected at your cost via our courier, if you wish to use this service please contact us for a price)

RETURNS FOR FAULTY GOODS:

Faulty goods may be returned for inspection, goods returned must be in a clean dry condition, otherwise they will be returned and you will be charged the price of the postage. If goods are returned it is the responsibility of you the customer for the return postage (up to £10.00, if more than £10,00 please email so we can arrange the collection), if goods are found to be faulty we will refund the return cost of shipping you may of incurred up to the total of £10,00 as prievously mentioned unless a collection has been arranged by Cross Camping. Any Item/s that is/are returned must be booked in by contacting Cross Camping by either email via the "Contact us" button which can be found at the top of most pages on this website or by post to the address given in the "Contact us" section.

All goods supplied by ourselves are for private use with moderate usage, no warranty will be given for any product which is used for long term business use.

ERRORS: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you we will treat the order as cancelled. Sizes, colours and images are for use as a guide only.


OUT OF STOCK ITEMS: If any item you have chosen is unavailable you shall be contacted via your e-mail address as soon as is possible. If no response is made within 7 days your order will automatically be cancelled. 

DELIVERY: Most items are in stock and will be sent out on the day of order if the order is received before 12.00 am; delivery is usually the next working day but in the summer months this may extend to 2-3 days for delivery, if your order is needed in a hurry please call to check how quickly we can deliver to yourselves. If you have not received your goods within 4 working days please let us know via the "Contact us" button which can be found at the top of every page on this website or by phone on 01763 262555 and we will track your order.

Deliveries made to the main land UK are normally free of charge for orders over £50.00. There are some exceptions such as the more remote and northern areas of Scotland and all islands. We can deliver to Northern Island but only parcels up to 30kg, there will also be a large delivery supplement which we would workout and inform you of the amount before taking any payment, even smaller items will incur a delivery supplement of at least £15.00 as we only use a courier service. If we do need to place a surcharge on the order due to the location we will inform you the customer  as soon as possible. If you the customer decide not to go ahead with the order we will refund any payments that have been taken.

Our courier delivers to the delivery address not to a specific person, it is the customer’s responsibility to choose an appropriate safe & secure destination where you are happy for any person living there or working there to sign and receive the parcel.


You the customer must open all packages to check for shortages before you sign for the parcels. Shortages will not be excepted if you the customer have signed the delivery note without noting any shortages. Signing the delivery note is excepting all of the goods you have ordered have been delivered. 

At this time we do not ship goods to outside of the UK.

SECURITY: Credit Card Security Shopping is safe with www.crosscamping.com as we use the Worldpay secure payment systems. Your credit or debit card details do not get stored on our website or any of our computers and all payment requests to your card issuer are via a secure automated systems. Please note that none of our customers has ever reported to us any fraudulent use of their credit card as a result of shopping with us.

LIABILITY: Cross camping and leisure Ltd in this case T/A as www.crosscamping.com are not liable for compensation for any losses incurred due to late deliveries or goods discovered to be faulty after use. All goods must be checked for faults within 10 working days of taking delivery. We resreve the right to return to the manufacturer any goods that are found to be faulty after this period for inspection before any decision is made as to repair, replacement, refund or no further action. All colours, description, sizes etc are for a guide only, if any of these features are critical then please either contact ourselves or visit the shop. 

CONTRACT:  We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been shipped. No contract will exist until we have dispatched the goods.

FREE GIFTS: Any product that is given as a FREE GIFT with another paid for product will carry no warranty. If the FREE PRODUCT is faulty from new or a fault occurs at a later date Cross Camping and Leisure Ltd will not be liable to replace the faulty product as no payment has been made for the FREE GIFT.

VAT: VAT is charged at the government set rates.

CAMPING TIPS: Camping by its very nature brings you closer to the great outdoors and for this reason Cross Camping cannot guarantee any tent to be fully waterproof, windows, vents, doors and seams are points where water ingress may occur. We strongly recommend that when you purchase your tent you also purchase a tube of seam sealant and a tin of silicon spray to assist in keeping the elements at bay. 

Polyester tents can suffer from excessive amounts of condensation and this can sometimes be reduced by opening and using the vents in the tent, keeping wet clothing etc out of the tent. Polycotton tents can also suffer from a build up of condensation but it will be far less than a tent made of a polyester fabric. 

All tents supplied by Cross Camping come with the correct amount of poles. Poles are constructed from glassfibre, steel or aluminium, none of the poles supplied can be guaranteed against storm damage. Pole sections can normally be replaced by Cross Camping or any good camping retailer.

All tents supplied by Cross Camping come with the correct amount of pegs and guys. The pegs supplied with the tents are basic and are only suitable for fair weather summer use. We strongly recommend that when you purchase your tent that you also purchase a mixture of extra pegs that will suit the many different ground conditions you may come across while camping, for this reason Cross Camping cannot guarantee any tent against storm damage. We alsp recommend extra guys are purchased in case of strong winds. All family tents supplied by Cross Camping are supplied for fair weather use.

Weathering...

Polyester tents can suffer from excessive amounts of condensation and this can sometimes be reduced by opening and using the vents in the tent, keeping wet clothing etc out of the tent, polyester tents do not normally need to be weathered but some manufacturers do use a new kind of thread on the seams that need to be weathered. Customers may need to use some seam sealant in polyester tents as it is impossible to make every seam 100% fully waterproof. Poly cotton tents can also suffer from a build up of condensation but it will be far less than a tent made of a polyester fabric.

Poly cotton tents do need to be weathered, this is a cycle of soaking the tent and allowing it to fully dry out, this allows the fibres to swell and knit together, seams need this cycle even more than the main tent fabric. This cycle normally only need to be done once but depending on the weather this may take a couple of cycles. If a poly cotton tent is used for the first time in rain and the rain is medium to heavy or prolonged expect a poly cotton tent to allow water through the fabric, a mist may form on the inside of the tent. Seams are more prone to water ingress and may need a spay of a tent waterproofing (we prefer the Storm brand) to make the seams more water resistant, do not be concerned as this is typical. Ideally the weathering process should be done before the tent is used for a holiday. Poly cotton tents will never be as waterproof as a polyester tent but the advantages of the living environment far out weigh the small amount of water that may enter the tent. 


A test pitch and run through of your camping equipment should be performed before any holidays are taken as Cross Camping cannot be held responsible for any loss due to faulty items. All physical faults need to be reported to Cross Camping and Leisure Ltd within 10 days of receipt of your goods. You may use the "Contact us" section which can be found at the top of most pages within this website.

The Camping Tips section is included within our term and conditions, if for any reason you disagree with our terms and conditions please do not proceed with your purchase.

Privacy policy

What we do with the information our customers give us:-

We use our customers contact information (given during registration at our site) to send goods or services ordered, to contact customers if we have a question about the order. We also use the customers contact information to notify them of special offers, clearance sales via our newsletter. (Our newsletter is sent no more than once a month).

Newsletter opt-out options

We send newsletters approximately once a month about products and events we think you will be interested in, if you do not wish to receive our newsletter, simply follow the opt-out instruction at the bottom of the newsletter and you will not be sent our newsletter any more. 

Do we share your contact information? 

We regard the information you have given us as confidential so we do not share, sell, rent out or give our customer database to third parties. We store you details in our database so that next time you shop with us, you do not have to fill the long winded form asking for your personal details again. We will only share your details with third parties to help in shipping your order. 

Do we use cookies ? 

Like most shopping websites we use cookies. It is used to make your shopping experience better, for example your preferences, how you navigate our website etc. If you do not want us to add cookies to your browser, you can usually modify your browser to prevent it accepting cookies.

Recycling

We like to think that because we sell camping equipment that enable people to enjoy the outdoors, that it makes sense for us to play our role in preserving the outdoors.

In this respect, we recycle as much as we can and this particularly applies to packaging. We receive hundreds of cardboard boxes from our suppliers containing product. Even though cardboard can be pulped and re-used, we think it is wise use good quality boxes again for their intended purpose. Consequently our policy to re-use the boxes we receive from our suppliers when packing up your internet orders. So, please don’t be surprised if you order arrives in a box you can’t match with your order – it’s because we’re helping preserve the great outdoors.

As a distributor of electrical goods we also have a statutory obligation to assist our customers in the disposal of their old electrical appliances if we have supplied an equivalent item and that item has the same function as the replaced item. This obligation means that if you ask us to dispose of your old appliance on your behalf, we will agree to collect it from you at your expense and dispose of it for you at our local Council Recycling Centre.

We are also obliged to make you aware that disposing of electrical and electronic products in unsorted refuse is potentially hazardous to the environment and to human health because of the hazardous substances they contain. The crossed out wheeled bin symbol on the product or the product packaging will always indicate that the item must never be disposed of in unsorted refuse. If in doubt please take the item to your local recycling centre and they will be happy to advise you.

If you have ordered an electrical appliance from us and you would like us to dispose of your existing item, please call us 01763 262555 and we will be happy to discuss it with you.

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