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Deliveries & Returns

Deliveries & Returns

We only deliver to uk address's.


We now offer as standard a 24hr delivery service* 

*From the date of dispatch. 

Deliveries are free for most orders over £60.00.

Orders under £60.00 will be charged a fee of £4.99 for the delivery - There are some area exceptions that will be charged a supplement, please read the Delivery section below for area exceptions, no supplement will be charged until Cross Camping have contacted you the customer for your agreement.


Most items are in stock and will be sent out on the day of order if the order is received before 11.00 am; delivery is usually the next working day but in the summer months this may extend to 2-3 days for delivery, if your order is needed in a hurry please call to check how quickly we can deliver to yourselves. If you have not received your goods within 4 working days please use the "Contact Us" button on the home page and we will track your order.

Deliveries made to main land UK are normally free of charge for orders over £60.00. There are some area exceptions such as the more remote and northern areas of Scotland and most but not all islands. We can deliver to Northern Island but only parcels up to 30kg, there will also be a large delivery supplement which we would workout and inform you of the amount before taking any payment, even smaller items will incur a delivery supplement of at least £15.00 as we only use a courier service. If we do need to place a surcharge on the order due to the location we will inform you the customer before any order is dispatched so you the customer can decide if you wish to proceed with the order. If you wish to cancel the order we will refund the order amount within 24 hours.

Our courier delivers to the delivery address not to a specific person, it is the customer’s responsibility to choose an appropriate safe & secure destination where you are happy for any person living there or working there to sign and receive the parcel.

You the customer must open all packages to check for shortages before you sign for the parcels. Shortages will not be excepted if you the customer have signed the delivery note without noting any shortages. Signing the delivery note is excepting all of the goods you have ordered have been delivered. 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a refund of the product, you the customer are responsible for the return shipping costs. We will deduct any delivery costs we incured in the first instance when making the delivery to you the customer, please refer to the table below for the costs we will deduct from the refund.

0 - 20 kg less £5.99, 21 - 25 kg less £8.00, 26 - 30 kg less £10.00, 31 - 40 kg less £25.00, 41 - 50 kg less £30.00, 51 - 60 kg less £40.00, 61 - 70 kg less £50.00. Any weights over 70 kg will be worked out with a similar scale as the weights listed above.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item within a reasonble time frame.) but you must first contact us to inform us of the costs, we may wish to arrange our own courier to pick up the goods. Any returns for products over 6 month old must be returned at the customers expense.

You should expect to receive your refund within 21 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 7 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (3 to 7 business days).

If you need to return an item, please contact us either by mail at our address which is listed in the "Contact Us" button on the home page or use the "Contact Us" section if you wish to contact us via an email.

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