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GDRP

GDRP

General Data Protection Regulation (GDPR)

What data do we collect?
Name (billing & delivery)
Address (billing & delivery)
Telephone Number (billing & delivery)
Email address (billing)
Product(s) ordered.
Payment information/card details - This is not stored on our website. Our payments are processed via the secure WorldPay payment system. 

Why do we collect your data?
Processing and delivery of your order.
Processing returns and cancellations.
Dealing with warranty issues.

Marketing:
As of 1st April 2018, we will no longer use your data for marketing, either by email, mail or telephone.

Who do we share your data with?
Courier
Data supplied only for the purpose of delivering your order or making a claim for loss.
Delivery name & address.
Email address (for delivery updates).
Telephone number(s) (for delivery updates).

WorldPay (payment processing & fraud checks)
Data supplied only for the purpose of processing payments and refunds.
Delivery name & address.
Email address.
Telephone number.
Payment information.

Who has access to your data and what data to the have access to?
WorldPay (payment processing & fraud checks)
Delivery name & address.
Email address.
Telephone number.
Payment information. 

Website developer/hosting
Our website developer's remit is only to develop and maintain our website.
Delivery name & address.
Email address.
Telephone number.
Products ordered. 

Google Gmail (Email provider)
An email copy of each order is forwarded to us as a backup.
Delivery name & address.
Email address.
Telephone number.
Products ordered.
Email correspondence.

Right to access:
You have the right to know what data we hold on you, and you may request us to provide you with this information.

Right to rectification:
You may request for your data to be rectified.

Right to erasure:
You may request for your data to be erased and no longer processed where the personal data is no longer necessary in relation to the purposes for which we collected it.

Details about what you order will be stored for a minimum of six years so that we can assist you should you need to contact us about your order in the future.

If you wish to have access to, rectify, erase your data or delete your account, please contact us at the following:
By email: info@crosscamping.com (if you have not received a response within 48 hours, please call us on 01763262555).
By mail: F.A.O. A G Cross, Cross Camping and Leisure Ltd, Phillimore Garden Centre, Cambridge Rd, Melbourn, Hertfordshire, SG8 6EY

We may disclose or share your data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions or to protect the rights, property, or safety of Cross Camping and Leisure Limited.

If Cross Camping and Leisure Limited and its assets are acquired by a third party, data held by it about its customers will be one of the transferred assets.

Data Protection Register
Data Controller: Cross Camping and Leisure Limited
Further information is available at https://ico.org.uk

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